Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.
Electric cooperatives were originally established to provide electricity to rural America. Now co-op territories have expanded into suburban and some urban areas of the country, which makes electric co-ops the largest electric utility network in the nation. Despite this growth, your local Touchstone Energy cooperative is owned and operated by the members it serves, giving everyone in your community a democratic voice in how the co-op is run.
Community-friendly values mixed with the cooperative business model are what make electric co-ops strong. As a not-for-profit entity, members know they can trust their electric co-op, because it was created to deliver on the promise of providing safe, reliable and affordable electricity to member-owners – not to generate money for shareholders.
What Makes Touchstone Energy Cooperatives Different
Touchstone Energy is the national brand identity for the extensive electric cooperative network. All members exemplify high standards of service because they uphold the four core values of integrity, accountability, innovation and commitment to community. Touchstone Energy co-ops simply put members first and always have a local, member-driven, community focused vision.
Across the country, local Touchstone Energy co-ops work to improve members’ quality of life by taking a leadership role in community and economic development projects, forging strong partnerships with business members, as well as generously donating time, energy and resources to their local communities. The Touchstone Energy logo means the cooperative understands the power of human connections and is the power of a national network, working in your neighborhood.
Touchstone Energy Cooperatives are:
Part of the largest electric utility network in the nation
Total more than 700 local systems in 46 states
Serve more than 30.5 million distribution cooperative member-owners
Serve nearly 40 generation and transmission cooperatives
What makes our cooperatives different
Touchstone Energy co-ops are owned by the members they serve and are committed to providing reliable electricity at the lowest price possible. In short, co-ops “look out” for the members they serve.
Touchstone Energy co-ops provide high standards of service according to their four core values: integrity, accountability, innovation and commitment to community.
Touchstone Energy co-ops rank well ahead of their industry counterparts when it comes to customer satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one the nation’s most recognized measures of customer satisfaction, gives Touchstone Energy cooperatives an average score of “83” out of a possible 100, outclassing utility industry satisfaction score of “77.”
Touchstone Energy is a national alliance of local, consumer-owned electric cooperatives. There are more than 730 Touchstone Energy Cooperatives, spanning 46 states, that collectively provide power to more than 40 million members every day. Touchstone Energy cooperatives are local, active members of their communities dedicated to serving commercial, industrial, agricultural and residential consumers with integrity, accountability, innovation and commitment to community.
Touchstone Energy defines excellence
A “touchstone” is defined as evoking images of making contact, having a solid base and being a tangible reminder of truth. That defines our commitment to you. We are proud of our strong heritage of reliable electric service and responsiveness to member and community needs. Through Touchstone Energy we are joining with partners who hold these same high standards of excellence – no matter where they are.
Strength in numbers
ACEC realizes that one of our most important strengths is our connection with the community and the members we serve. Partnering through Touchstone Energy allows us to associate our local cooperative with a national network of electric cooperatives under one unified and positive brand identity. Our name has not changed, but the Touchstone Energy logo has become part of our identity so we can proudly claim our association.
The power of human connections
We believe in the power of human connections. That’s why we encourage you to call us if you have any questions about Touchstone Energy or how you might use energy more effectively or efficiently. We are proud to be associated with such an outstanding organization and are proud to be your electric cooperative.
For more information about Touchstone Energy, visit www.Touchstoneenergy.com.